Shining Brow Foundation Care Plan
The Foundation Care Plan provides you with product updates, upgrades and access to the Shining Brow Customer Portal, but does not include support. Reap the benefits of having the latest version of your solution, to keep your business equipped with all the latest features.
Benefits of the Foundation Care Plan:
All major version releases, updates, service packs, and new drivers for The Service Manager
- 24/7 access to Techknowledge, our online support database where you can find helpful tips and tricks and research commonly asked questions
- Access to the Shining Brow Customer Portal
- Opportunities to provide feedback about existing Shining Brow products and influence future product enhancements
- Ability to purchase individual support calls
Shining Brow Preferred Care Plan
Maximize your investment in our software by working with The Shining Brow support team. Whether you need to learn how to use a feature or have experienced an unexpected problem, our support representatives are here to help. The support team uses state-of-the-art remote support software to connect directly to your computer and see exactly what you are experiencing. This approach significantly reduces diagnostic time leading to faster and more efficient issue resolution.
The Preferred Care plan provides for 5 phone and web support incidents for your Shining Brow software. This plan is great for existing customers who are fairly comfortable with their solution and want the convenience of available support calls as a safety net.
Benefits of the Preferred Care Plan:
- All the benefits of the Foundation Care Plan plus…
- 5 support incidents
- With a mission-critical system, having a knowledgeable and responsive support team can be reassuring
24/7 access to Techknowledge, our online support database where you can find helpful tips and tricks and research commonly asked questions
- Access to the Shining Brow Support Team for assistance with installation & setup.
- Access to the Shining Brow Support Team for help with features or issues.
- Ability to report incidents electronically or by telephone.
Shining Brow Premier Care Plan
The Premier Care Plan provides for unlimited phone and Web support for your Shining Brow software. This plan is great for new, rapidly changing, or customers with complex needs such as many users or multiple branch locations. Customers who choose this unlimited call plan may call as often as needed.
Benefits of the Premier Care Plan:
All the benefits of the Preferred Care Plan plus…
- Unlimited support incidents.
Per Incident Support Option
Per Incident Support Call Packs - This plan offers an ala carte style of service. Each incident is responded to using the complete array of support tools used by our support team. You can purchase individual support incidents as needed or in packs of five for a discounted price. Unused support incidents expire one year after purchase.
Lapsed Care Plans
Continued coverage is vital to your success - Make sure to keep your service plan coverage current so that your company doesn't experience a lapse in having the latest version of your solution, Updates to keep your business equipped with all the latest features, Customer Portal and other vital service plan benefits.
Reinstate Lapsed Coverage - You can re-enroll a lapsed care plan as follows:
1)Pay the plan fees from the date the lapsed plan expired to the date of re-enrollment.
2)PLUS - Purchase a new one year care plan.
3)PLUS - Pay a 3% reinstatement fee -or- waive the lapse fee by purchasing a new two year care plan.
(For example: If you renew a $1,000 plan 18 months after it expires, the re-enroll fee would be $1,500 (to bring the expired plan up to date) + $1,000 (one new plan year) + $30 (reinstatement fee). Please call Shining Brow for re-enrollment Quote.